Description:

At American Express, the culture is rooted in over 175 years of innovation, shared values, and leadership. As part of Team Amex, you’ll find holistic support, growth opportunities, and the chance to make a real impact.

The Forecasting Team within Global Capacity and Contact Management (GCCM) plays a critical role in predicting call volumes and handling times, helping staffing teams deliver exceptional results for customers, employees, and shareholders.

The Analyst – Data Analytics role focuses on developing short-term and long-term forecasts for major products in the US market, analyzing complex data, and delivering insights that shape business strategies. You’ll work closely with cross-functional teams in Finance, Capacity Planning, and Scheduling to influence key decisions while building advanced reporting and automation solutions.

Key Responsibilities:

• Build accurate short-term and long-term demand forecasts.
• Work with complex data sources to uncover meaningful business insights.
• Develop automated reports and dashboards for senior leadership.
• Support ad-hoc analytics projects to drive process improvements.
• Collaborate across multiple teams to identify opportunities and deliver impactful solutions.

Key Technical Skills:

SQL, Python, Hive, Data Visualization, Predictive Modeling, Machine Learning, Neural Networks, Forecasting, Econometrics, Analytics

Requirements:

• Strong background in analytics or econometrics to solve complex problems.
• Excellent programming and analytics skills, with hands-on experience in SQL and Python.
• Experience handling large datasets and building reports or dashboards.
• Strong communication skills to collaborate across diverse teams.
• Prior exposure to machine learning algorithms for predictive modeling is an advantage.
• Advanced degree (Master’s in Statistics, Economics, Applied Economics, or Business Analytics) preferred.